RETURN & EXCHANGE POLICY

At Eupathy, we want you to be completely satisfied with your purchase. Here’s what you need to know about our return and exchange process:

15-Day Return/Exchange Window

You have 15 calendar days from receiving your item to request a return or exchange. Requests outside this timeframe cannot be accepted.

Full Price Orders

You may return your item(s) within 15 calendar days of delivery for a full refund of the item’s value. Items must be shipped back to our warehouse in Baku, Azerbaijan.

Sale Items

Items purchased on sale or during promotions are final sale and cannot be returned or exchanged, except in cases of faults. If you receive a faulty item, please notify us within 5 calendar days with proof of the issue.

Return Process

To ensure a smooth return process:

Items must be returned from the same country of delivery.
Returns must be requested and approved before sending items back; items sent without approval will not be accepted.

Condition for Returns

Items must be unworn, unaltered, unwashed, and in sellable condition.

A receipt or proof of purchase is required.

Important Notes

Custom-made or tailored items cannot be returned.
Original shipping charges are non-refundable.
Customers are responsible for return shipping and any import fees.
Eupathy is not responsible for lost returns.

To Start a Return

Contact us at info@eupathy.qa with your return request, including a clear reason and any supporting photos or videos. If approved, we will provide instructions for returning your item.

Damages and Issues

Please inspect your order upon arrival. Contact us immediately if you receive a defective, damaged, or incorrect item.

Exchanges

To expedite a new item, return the original item and make a separate purchase once the return is accepted. Original shipping charges are non-refundable, and you are responsible for return shipping costs.

Refunds

Refunds are processed within 3-5 working days of receiving and approving your return. The refund will cover the full value of undamaged items, excluding shipping and customs fees.

Refunds will be processed via:

Bank transfer to your credit/debit card.

Please allow 5-7 working days for your refund to reach your account, depending on bank processing times.

By placing an order, you agree to these terms. For any questions, please reach out to us at info@eupathy.qa.

Thank you for shopping with us!